1. Introduction
At BittsAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using our service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.
2. Information We Collect
Account Information:
- First name, last name, email address, and confirmation that you are 18 or older (required for account setup)
- Profile information you choose to provide
- Subscription and billing information (processed via third-party Stripe payment processor)
Usage Data:
- Chat conversations with our AI models
- Questions, documents, and flashcards you generate
- Learning progress and performance metrics
- Feature usage patterns and preferences
Technical Information:
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Log files and usage analytics
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our AI models
- Generate personalized study content
- Track your learning progress and preferences
- Process subscriptions and manage your account
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Provide important account and billing information
- Analyze usage patterns to improve our services
- Debug technical issues and optimize performance
- Develop new features and educational content
4. Third-Party Services and Data Sharing
Services We Use:
- Supabase: Database and authentication services for secure data storage
- Stripe: Payment processing for subscription billing and subscription management (all payment related data)
- AI Model Providers: Third-party AI services for generating educational content
- Analytics Services: For understanding usage patterns and improving our service
When We Share Data:
- With service providers necessary to operate our platform
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
- With your explicit consent
5. Data Security and Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication protocols
- Secure data centers and infrastructure
- Industry standard and trusted third-party services
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services (in aggregated, anonymized form)
Account information is typically retained for the duration of your account plus a reasonable period afterward. Study data and chat history may be retained longer for service improvement purposes.
You may request deletion of your data by sending an email to info@bittsai.com, subject to legal retention requirements.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
Types of cookies we use:
- Essential Website Cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.
- Performance and Functional Cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
- Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
To exercise these rights, please send an email to info@bittsai.com.
9. International Data Transfers
Our services are operated from the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US.
We take appropriate measures to ensure your data receives adequate protection in accordance with applicable privacy laws.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the Privacy Policy.
We encourage you to review this Privacy Policy periodically for any changes.
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